Communication, Psychological Violence and Performance of Foreign Employees in Istanbul Private Sector
Keywords:
communication, employee performance, psychological violenceAbstract
Psychological violence is the mental and emotional pressure on the individual working in the organization by approaching him/her through malicious and disre-spectful behaviours (Tigrel & Kokalan, 2009). The performance of employees, es-pecially of foreign origin, faces a series of challenges after performance coupled with high degrees of psychological violence. There are signals that employee stress and violence make one think that psychological violence could be responsible for the poor performance of employees. hence the study on psychological violence and per-formance of foreign employees in Istanbul’s private sector. the current state of em-ployee performance both local and foreign employees might threaten the existence of private organizations in Istanbul Turkey due to poor performance of the organi-zation in terms of profits, sales, and the number of productions.
The proposed study adopted an exploratory descriptive and correlation research design based on the quantitative and qualitative approaches. The study targeted 100 foreign employees of private companies in Istanbul, a questionnaire survey was used for data collection. the results achieved from the research show that the increase in psychological violence has a great effect on the quality of employee service quality and employee creativity.
References
Almajali, Y. A., Alamro, S. H., & Al-Soub, Y. Z. (2019). Factors affecting the financial performance of Jordanian insurance companies listed at Amman Stock Exchange. *Journal of Management Research, 4*(2), 266-289. https://doi.org/10.5296/jmr.v4i2.1482
Artino, A. R., La Rochelle, J. S., Dezee, K. J., & Gehlbach, H. (2014). Developing questionnaires for educational research: AMEE Guide No. 87. *Medical Teacher, 36*(6), 463-474.
Azizi bin Hj Yahaya, Jamaludin Ramli, Noordin Hj. Yahaya, Saini Jaalam, & Jasmi Ismail. (2016). Teachers and students perception towards bullying in Batu Pahat District Secondary School. *European Journal of Social Science, 11*(4).
Burke, R. J., & Fiksenbaum, L. (2009). Work motivations, work outcomes, and health: Passion versus addiction. *Journal of Business Ethics, 84*(2), 257-263.
Davenport, N., Schwartz, R. D., & Elliott, G. P. (2002). *Mobbing: Emotional bullying at work*. Sistem Publishing. (in Turkish)
Davenport, N. Z. (1999). Mobbing in workplace: Is it an epidemic? *Article of Postgraduate, 12*(1-2). (in Turkish)
Demirgil, A. (2008). *A research on the relationship between mobbing practices and organizational commitment in businesses* [Unpublished master’s thesis]. Yıldız Technical University Social Sciences Institute. (in Turkish)
Divincová, A., & Siváková, B. (2014). Mobbing at workplace and its impact on employee performance. *Human Resources Management & Ergonomics, 2*, 20-34.
Fisher-Blando, J. L. (2008). *Aggressive behavior, workplace bullying, and its impact on job satisfaction and productivity*. https://www.researchgate.net/publication/265183961_Workplace.
Flannery, R. B. (1996). Violence in the workplace, 1970-1995: A review of the literature. *Aggression and Violent Behavior, 1*(1), 57-68. https://www.routledge.com/Psychological-Violence-in-the-Workplace-New-perspectives-and-shifting-frameworks/Schindeler-Ransley-Reynald/p/book/9780367596026#
Hsieh, H. F., Chang, S. C., & Wang, H. H. (2016). The relationships among personality, social support, and resilience of abused nurses at emergency room and psychiatric Ward in Taiwan. *Women & Health, 57*(1), 40-51.
Judith, L. F. (2018). *Workplace bullying: Aggressive behavior and its effect of job satisfaction and productivity* [Doctoral dissertation].
Kaufman, T., Christensen, D. J., & Newton, A. (2015). *Employee performance: What causes great work?* Cicero Group, O.C. Tanner Institute.
Lanza, M. L., Zeiss, R. A., & Rierdan, J. (2006). Non-physical violence: A risk factor for physical violence in health care settings. *American Association of Occupational Health Nurses, 54*(9), 397-402.
Leymann, H. (1996). The content and development of mobbing at work. *European Journal of Work and Organizational Psychology, 5*(2), 165-184.
Lin, W., Wu, J., Yuan, L., Zhang, C., Jing, M., Zhang, H.-S., Luo, J.-L., Lei, Y.-X., & Wang, P.-X. (2015). Workplace violence and job performance among community healthcare workers in China: The mediator role of quality of life. *International Journal of Environmental Research and Public Health, 12*, 14872-14886. https://doi.org/10.3390/ijerph121114872
Lo, C., & Kwok, S. (2012). Workplace violence in Hong Kong, China: Nature, impact, and preparedness. *International Journal of Offender Therapy and Comparative Criminology, 56*(6), 955-975.
Murphy, K. J. (2013). Executive compensation: Where we are, and how we got there. https://doi.org/10.1016/B978-0-44-453594-8.00004-5
Noring, S. (2000). Mobbing: Emotional abuse in the American workplace. *American Journal of Public Health, 90*(4), 636-650.
Pillay, S. R. (2016). Silence is violence: (Critical) psychology in an era of Rhodes Must Fall and Fees Must Fall. *South African Journal of Psychology, 46*(2), 155-159.
Pompeii, L. A., Schoenfisch, A. L., Lipscomb, H. J., Dement, J. M., Smith, C. D., & Upadhyaya, M. (2015). Physical assault, physical threat, and verbal abuse perpetrated against hospital workers by patients or visitors in six U.S. hospitals. *American Journal of Industrial Medicine, 58*, 1194-204.
Safiullah, A. B. (2015). Employee motivation and its most influential factors: A study on the telecommunication industry in Bangladesh. *World, 5*(1), 79-92.
Thao, T. L. T., & Hwang, C. J. (2017). Factors affecting employee performance - Evidence from Petrovietnam Engineering. *Journal of Management Research, 21*(3), 21-33.
Tigrel, E. Y., & Kokalan, O. (2009). Academic mobbing in Turkey. *International Journal of Behavioral, Cognitive, Educational and Psychological Sciences, 1*(2), 91-99.
Touliatos, J., & Compton, N. H. (1988). *Research methods in human ecology*. Iowa State University Press.
Van der Mescht, H. (2014). Phenomenology in education: A case study in educational leadership. *Indo-Pacific Journal of Phenomenology, 4*(1), 1-16.
Wu, M., He, Q., Imran, M., & Fu, J. (2020). Workplace bullying, anxiety, and job performance: Choosing between “passive resistance” or “swallowing the insult”? *Frontiers in Psychology, 10*. https://doi.org/10.3389/fpsyg.2019.02953
Zampieron, A., Galeazzo, M., Turra, S., & Buja, A. (2010). Perceived aggression towards nurses: Study in two Italian health institutions. *Journal of Clinical Nursing, 19*(15-16), 2329-2341.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Authors retain copyright and grant the journal a non-exclusive license to publish and distribute the work under a Creative Commons license as selected. Articles are published Open Access in accordance with the journal’s policies, allowing unrestricted access for readers worldwide.

This work is licensed under a Creative Commons Attribution 4.0 International License.